SafeAssign Processing Update

Over the last three days there has been a significant reduction in the SafeAssign backlog, which is now at 20% of its peak. The expected processing time has decreased to 2 – 3 days, and as the week progresses, we expect the processing time to decrease further. In addition, we are working to identify papers that continue to encounter processing problems that were not resolved when we reprocessed papers on Monday, December 19. We are scheduled to do another reprocessing this Friday, December 23.

Please contact your eLearning Specialist if you have any questions or concerns.

SafeAssign Performance Update

From Blackboard:

Over the weekend, submissions to the SafeAssign service have started to decline, which coincides with the end of the semester at many institutions. Delays will continue to be felt over the next few days, but we have seen a significant reduction to the number of papers waiting to be processed by SafeAssign. The expected time to process papers is still 3 – 5 days, but as the week progresses, we expect the time to decrease. As before, the plagiarism detection service continues to function normally, and has not been impacted by the number of submissions.

We have identified a number of papers that encountered problems during processing, and added them to the queue as of this morning. As the week continues, we will know more about the state of these papers, and we ask that you do not resubmit papers at this time.

We thank you for your patience.
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Please contact eLearning Specialist if you have any questions

From Blackboard…

From Blackboard –

SAFEASSIGN PERFORMANCE UPDATE:

SafeAssign continues to experience long delays as a result of paper submission volume. The expected turnaround time for papers submitted is still estimated at 3-5 days from the time of submission. The processing and accuracy of the plagiarism detection remains normal, but the high volume of submissions has impacted paper turnaround time. Given projections from historical usage, we expect the significant delays to decrease near the end of next week as the semester closes.

Additionally, we are working to identify papers that have encountered processing problems and plan to reprocess those papers on Monday, December 19 when we expect the submission rate to slow. We ask that you do not resubmit papers at this time as it will not improve the turnaround time.

We thank you for your patience.

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Please contact us if you have any questions or concerns regarding this announcement.

SafeAssign – Overload

SafeAssign Services are temporarily experiencing delays due to high usage. This might result in longer paper processing times. Blackboard regrets any inconvenience this may cause. Please do not resubmit any papers as all papers will be processed.

According to Blackboard, Clients should expect turnaround times for papers submitted at 3-5 days from the time of submission.

Blackboard realizes the seriousness of the issue and they already are underway with efforts in produce significant improvements in their processing capacity ahead of the peak submission season in Spring 2012.